Return, Exchange & Refund Policy

When shopping for winter apparel, thermal wear, and outdoor gear, getting the right fit and performance is paramount. At GIVNARIS, we stand behind the quality of every product we sell with a transparent 30-Day Return & Exchange Guarantee.

1. 30-Day Return Eligibility

You have 30 calendar days from the date your order is delivered to request a return or size exchange. To qualify for a full refund or exchange, returned items must meet the following criteria:

• Items must be unworn, unwashed, and unused (trying items on indoors for fit is completely fine).
• Free from outdoor dirt, pet hair, smoke, fragrances, or deodorant marks.
• All original hangtags, thermal/waterproof care labels, and original packaging must be intact and included.
• Proof of purchase (your GIVNARIS order number or confirmation email) must be provided.

2. Easy Winter Gear Size & Color Exchanges

Need a warmer layer size up or a different color? Contact our support team within 30 days of delivery with your Order Number and the desired replacement size/color. As soon as your return tracking is scanned by the carrier, we will reserve and ship your exchanged size right away.

3. Defective, Damaged, or Incorrect Items (100% Free Return)

Please report damaged, defective, or incorrect items within 7 days of delivery by emailing photos of the issue and the product tag to support@givnarisus.com.

4. Return Shipping Costs

5. How to Initiate a Return or Exchange

1. Step 1 – Email Us: Send an email to support@givnarisus.com with the subject line Return Request - Order #[Your Order Number].
2. Step 2 – Receive Return Authorization (RMA): Within 1 business day, our team will reply with your Return Merchandise Authorization instructions and return shipping label/address.
3. Step 3 – Pack & Ship: Place the item securely in its original packaging and drop it off at the designated carrier location.

Note: Please contact us for an RMA prior to mailing items back so our warehouse can properly track and credit your return without delay.

6. Refund Processing Timeline

• Once your returned package arrives at our facility, please allow 2 business days for inspection.
• Upon approval, your refund is automatically issued to your original payment method (Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, or Google Pay).
• Most banks and card issuers post the credit back to your statement within 5 to 7 business days.

7. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

• Base-layer undergarments, balaclavas/face masks, or thermal socks once their sealed hygiene packaging has been opened.
• Gift cards and items explicitly marked as "Final Sale" on the product page.